Privacy Policy
How we collect, use, and legally protect your personal information.
Last Updated: June 2026
1. Introduction
Welcome to Handyman Winteza. We respect your privacy and are committed to protecting your personal data. This Privacy Policy sets out how we handle your personal data when you visit our website or interact with us, and informs you of your privacy rights and how the law protects you.
This policy complies with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: includes first name, last name, or similar identifiers.
- Contact Data: includes billing address, service location postcode, email address, and telephone numbers.
- Transaction & Service Data: details about the services you have requested from us, project descriptions, and images/photos of the job site provided by you.
- Technical & Usage Data: includes internet protocol (IP) address, browser type and version, time zone setting, operating system, and information about how you use our website.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity, Contact, and Service Data by filling in our contact forms, applying for a fixed quote, or by corresponding with us by post, phone, WhatsApp, email, or otherwise.
- Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions via cookies and similar technologies (e.g., Google Analytics).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract: Where we need to evaluate your request, provide a fixed quote, and perform the services you are contracting us for.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our website, managing business operations).
- Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax and accounting records).
5. Disclosures of Your Personal Data
We do not sell your personal data. We may share your personal data with strictly selected third parties for the purposes set out above:
- Service providers acting as processors who provide IT and system administration services (e.g., secure hosting providers, analytical tools like Google Analytics, and secure messaging APIs like Telegram bots used to relay your form submissions).
- Professional advisers including lawyers, bankers, auditors, and insurers based in the UK.
- HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Limitation of Liability and Data Security Disclaimer
We have put in place reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. However, you acknowledge that the transmission of information via the internet (including email and form submissions) is inherently unsecure.
We cannot, and do not, promise, guarantee, or warrant absolute security of your data transmitted to or from our website. Any transmission of personal data is entirely at your own risk. We shall not be held liable for any data breaches, interceptions, or unauthorised access resulting from factors beyond our reasonable control.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (where there is no good reason for us continuing to process it).
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us via email at wintezateam@gmail.com. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
9. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications (e.g., WhatsApp). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
10. Changes to the Privacy Policy
We keep our privacy policy under regular review. This version was last updated on the date stated at the top of this document. We reserve the right to amend, update, or change this policy at any time and without prior notice to you. Any changes will be posted on this page.